Frequently Asked Questions (FAQs)
Your guide to shopping with us and owning your style—Original Straps. Own Your Style.
ORDER ISSUES
What should I do if I’m missing an item from my order?
Though rare, if you notice an item is missing from your order, please reach out to us at info@strapbandits.com. We’ll resolve the issue as quickly as possible.
What should I do if I receive a defective item?
If your item arrives damaged or has a manufacturing defect, we’ll replace it at no cost. Simply take a photo of the item and email it to info@zhuhuili.shop, and we’ll provide you with instructions for returning it.
Do you refund shipping charges?
As we offer free shipping on all orders, we do not refund shipping charges.
What should I do if my gift voucher hasn’t arrived?
If your gift voucher has not been delivered, please contact us at info@zhuhuili.shop with your name and order number, and we’ll resend it to you promptly.
PRODUCT & STOCK
Are spring bars included with my strap?
Yes, every strap comes with quick-release spring bars pre-installed, making it easy for you to swap out your bands with no hassle.
How much does shipping cost?
Shipping is completely free. However, we do not ship to the following countries:
- Oceania: Fiji, Tonga, Samoa
- South America: Paraguay, Uruguay
- Africa: All countries, including Ethiopia, South Africa, Kenya, Nigeria, Egypt, Morocco, DR Congo, Madagascar, Sudan, Chad, and others.
- Restricted Countries: Iran, North Korea, Syria, and Sudan.
Will your straps fit all watch models?
Most of our strap styles are designed to fit any standard lug attachment watch. We also offer straps specifically for Apple Watches. Please refer to our fitting guide to find the right size for your watch model.
Do you offer a product guarantee?
Yes! For more details, check out our guarantee and return policy here.
Do you offer discounts for bulk purchases?
We offer a “Buy 2, Get 1 Free” strap promotion. For orders of 25 or more straps, please email us, and we’ll create a special package just for you.
What is the length of your straps?
Our straps are approximately 120mm/80mm in length and are designed to fit wrists ranging from 6 to 8 inches in circumference.
What materials are your straps made of?
Our straps are crafted from high-quality Calfskin leather and Huddersfield Fabric, ensuring both durability and style.
Will your bands fit my smartwatch?
What are your straps made from?
Our straps are crafted from premium Calfskin leather and high-quality Huddersfield Fabric.
RETURNS AND EXCHANGES
When will I receive my refund?
Once we’ve received and inspected your return, we’ll notify you by email. If your return is approved, the refund will be processed, and a credit will be applied to your original payment method. Please allow 5-10 business days for the bank to process your refund.
Who covers the return shipping costs?
While we cover the cost of shipping your order, you will be responsible for covering the return shipping cost.
Can I return a strap if it has been worn?
We only accept returns on unused or new items. Once a strap has been worn or installed, it shows signs of use and cannot be resold.